Privacy Policy

Hampton Gardens Privacy Policy

Hampton Estate Management Ltd T/A Hampton Gardens (“We” or “us”) are committed to safeguarding the privacy of our visitors, both to Hampton Gardens and to our website. This policy sets out how we collect and store and use personal data provided when you use our website, services or applications. It covers how it is processed, how we keep it secure and under what circumstances we may disclose it to other people.

We may change this policy from time to time, so please check this page from time to time to ensure you are happy with it. If it changes in a material way we will notify users on our website.

This policy was last updated 15th June 2022.

Our Contact Details

If you would like to get in touch with us regarding this privacy policy, please do so using the contact details below.

Name: Hampton Gardens
Address: Hampton Court, Hope under Dinmore, Herefordshire, HR6 0PN
Phone Number: 01568 797 777
Email: [email protected]

Third-party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

The type of personal information we collect

We currently collect and process personal information to ensure that we provide you with the best possible service, maintain and improve our website, comply with our legal and accounting obligations and inform you about the services we provide.

We collect the following information:

Personal Information provided by yourselves. This can include name, contact details, email address, telephone number, information shared on our website, communicated over the telephone or via social media;
Financial information if required to process payments
Information about your computer or mobile devices and about your visits to and use of this website. This can include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
Third-party data. An example of this would be information shared from wedding listing sites. We will ensure that any information shared this way has the appropriate permissions.
CCTV video. Visitors to Hampton Gardens may be recorded on CCTV cameras for security purposes.
any other information you choose to share with us;

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To provide you with products and services
If you are applying for a job
Providing consent for marketing material
To provide feedback and reviews on our services
Protect the security of Hampton Gardens

We also receive personal information indirectly, from the following sources in the following scenarios:

Third-party listing sites.
- If you complete a form and request information about us on a wedding listing site they may pass your details on to us so that we can answer your enquiry.
- If you complete a review on a third party site we may collect information connected with that review and use it to improve our services and for marketing material.
Website tracking tools and social media
- If you visit our website we may collect information about the devices you are using and your behaviour. For more information on this, please see our cookie policy.

How we use your data

How we use the information that you have given us and under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are as follows:

Your consent.
- This is for the processing of your personal information for marketing purposes only. You are able to remove your consent at any time. You can do this by contacting us at v[email protected]
- This would be used to provide you with marketing communications with information on events, offers and information that we think may be of interest to you. All of the marketing emails you may receive from us will include the option to unsubscribe in the footer of the email.

We have a contractual obligation.
- Either we have entered into a contract with you, or you have asked us for pre-contractual information.
- For example, we will use the information provided to deliver the services you have requested such as processing payments or planning your wedding.

We have a legitimate interest.

- We use this information to maintain the security of Hampton Gardens; to improve and enhance our services and develop and grow our business.
- For example, we may use the information gathered to better understand our customers so that we can improve our services to them.

We may share this information with external suppliers where necessary for them to fulfil a contract on our behalf.

How Google Uses Your Information

We use Google services on our website. You can find out more about how Google uses your data by visiting the Google’s Privacy & Terms site.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

to the extent that we are required to do so by law;
in connection with any legal proceedings or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

How we store your personal information

We will only hold on to your personal data for as long as is necessary to fulfil the purposes we collected it for. This includes satisfying any legal, accounting, or reporting requirements. Once that purpose has been fulfilled, we will securely delete the data.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to get in touch

If you have any questions, comments or concerns about our use of your personal information, you can contact us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

Name
Postal address
Email address
Telephone number
Purchase and booking information
Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Screen resolution
Operating system
Referral source
Pages visited and actions taken on the Website
Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

To provide products and services you request
To process transactions and fulfil orders
To provide customer support and after-sales services
To manage bookings and accounts
To improve our Website, products, and services
To ensure Website security and prevent fraud
To comply with legal and regulatory obligations
To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide goods or services you have requested.
Legal obligation: where processing is necessary to comply with legal requirements.
Legitimate interests: to manage and improve our business, Website security, and customer experience.
Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

Payment processors
Hosting and IT service providers
Delivery and fulfilment partners
Marketing and communications providers
Analytics and Website performance providers
Professional advisers and auditors
Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Transfers to countries deemed to provide an adequate level of protection; or
Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

_ga
_ga<container-id>
_gid
_gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

_clck
_clsk
CLID
ANONCHK
MR
MUID
SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request portability of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026

Hampton Gardens Ticket Portal